Cookie Policy

1. What Are Cookies?

Cookies are small text files that websites place on your device when you visit them. They are widely used to make websites work efficiently and to provide information to the site owners. Cookies allow websites to remember your actions and preferences over a period of time, so you don't have to re-enter them every time you visit.

In addition to cookies, this Policy also covers similar technologies such as local storage, session storage, web beacons, and pixel tags, which function similarly to cookies.

2. How We Use Cookies

Velora uses cookies and similar technologies for the following purposes:

• Essential: To enable core functionality such as authentication, session management, and security;
• Preferences: To remember your language preference, theme selection (dark/light), and display settings;
• Analytics: To understand how visitors interact with our website, helping us improve user experience;
• Security: To detect and prevent fraud, unauthorized access, and other security threats.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function. They enable core features such as security, network management, and accessibility. The website cannot function properly without these cookies.

• Session ID: Maintains your login session
• Security Token: Protects against CSRF attacks
• Load Balancer: Routes traffic to the appropriate server

3.2 Preference Cookies

These cookies remember your choices and preferences to provide a more personalized experience.

• Theme Preference: Stores your dark/light mode choice
• Language Preference: Stores your selected language (EN/ZH)

3.3 Analytics Cookies

These cookies help us understand how visitors use our website, allowing us to improve functionality and user experience. All data collected is aggregated and anonymized.

• Page Views: Tracks which pages are visited most
• Session Duration: Measures time spent on the site
• Referrer: Records how you arrived at our website

3.4 Cookie Duration

Cookies are categorized by their lifespan:

• Session Cookies: Temporary cookies that are deleted when you close your browser;
• Persistent Cookies: Remain on your device until they expire or you delete them. Our persistent cookies typically last between 30 days and 1 year.

4. Third-Party Cookies

We do not allow third-party advertising or tracking cookies on our website. However, we do use the following third-party services that may set their own cookies:

• Google Fonts: Used for web font delivery. Google Privacy Policy
• Google Play Services: Used for app distribution and in-app billing (mobile app only). Google Privacy Policy
• Apple App Store: Used for app distribution and in-app purchases (mobile app only). Apple Privacy Policy

We recommend reviewing the privacy policies of these third parties for more information on their cookie practices.

5. Managing and Disabling Cookies

5.1 Browser Controls

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View all cookies stored on your device;
• Block all or specific cookies;
• Clear all cookies when you close the browser;
• Block third-party cookies.

Links to cookie management instructions for popular browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

5.2 Impact of Disabling Cookies

If you disable essential cookies, some features of our website may not function properly. Specifically:

• You may not be able to log in or maintain your session;
• Your theme and language preferences will not be saved;
• Security features may be compromised.

Disabling analytics cookies will not affect website functionality — it only limits our ability to gather usage data for improvement.

6. Cookies in the Mobile App

The Velora mobile application uses different mechanisms than browser cookies to store data:

• Secure Storage: Authentication tokens and user preferences are stored using the device's secure storage (Android Keystore / iOS Keychain);
• Local Storage: Cache data and app state are stored locally on the device;
• Analytics SDK: We may use analytics SDKs that collect usage data in compliance with Google Play and Apple App Store policies.

You can manage data collection in the mobile app through your device settings:

• Android: Settings → Apps → Velora → Permissions / Storage
• iOS: Settings → Velora → Permissions

You can also reset the app data or uninstall the app to remove all stored information.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. When we make changes, we will:

• Update the "Last updated" date at the top of this page;
• Notify you of significant changes via in-app notification or on our website;
• Provide access to previous versions upon request.

We encourage you to review this page periodically to stay informed about our use of cookies.